Customer feedback on Buying a Narrowboat

We have been buying and selling narrowboats at Venetian Marina since April 2012, these are some of the testimonials that we have had so far from people that have purchased a narrowboat through us.

Since April 2011, we have also had some great customer feedback from people selling their narrowboat using our narrowboat brokerage services.  Take a look at what they say about us here

2nd February 2017 - Nb Abraxsas

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Hi Zoe, Bryan and Ian

 

We are delighted with our new boat, and wanted to say how much we appreciate the help and support you have provided us with during the purchase.

 

The service we have received has been professional, friendly and helpful, and we are delighted that we are able to remain moored at Venetian until we are ready to move. We love the folder you gave us full of all the boats history and manuals etc - all in one easy to find home that we can keep to refer to - such a good idea!

 

Thank you once again for your help.

Smiles!


---------------------------------------------------------------------------------------------------------------------------------6th December 2016 - Narrowboat 'Serendipity'

From: Heather Kelly
Sent: 06 December 2016 17:14
To: Whilton Marina Sales
Subject: Buying Serendipity
 
When buying Serendipity, the staff at Venetian Marina were very friendly and approachable. They made buying Serendipity an enjoyable process and answered any questions and queries that we had.  

Joe and Heather Kelly  
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10 December 2016 - Narrowboat 'Chancer' & Narrowboat 'Ben'

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10th December 2016 - Narrowboat 'Splinter'

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6th December 2016 - Narrowboat 'The Queen Adalaide'

From: Rachel Russell Brown
Sent: 06 December 2016 19:38
To: Venetian Marina Sales

Subject: Re: Venetain Marina
 
Hi Zoe,  

As a novice buying my first narrow boat, I would give Venetian Marina a big thumbs up.   I saw my boat advertised on their website, and arranged a day to see it, I was advised by Venetian to ring the marina first in case the boat had been sold, which would have meant a wasted trip for me. I bought my boat, paid a deposit and the Boat safety check and survey went ahead.   Throughout the process I was kept up to date by the sales team at Venetian, and given a date of approx. six weeks away for completion of the sale, happily this date was around two weeks earlier than expected! on said date I paid the balance and collected my keys.   I am now moored at Venetian Marina, and part of a great liveaboard community,  lovely amenities and beautiful surroundings, my boat runs well and am happily living the dream!

Rachel. 

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3rd December 2016 - Narrowboat 'A Day To Remember'

From the moment we saw the narrowboat and decided it was the one for us Zoe guided us through each stage of the purchase process with professionalism. We were kept up to date with each stage and any queries we had were quickly dealt with. This made what could have been a daunting prospect appear straight forward and we have no qualms about recommending buying a narrowboat through Venetian Marina with Zoe and colleagues.   Once again thanks for all you and your colleagues done.   See you all soon,  
Kindest Regards,
Phil and Wendy 

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10th November 2016

To Zoe & Co,
Thanks for all your help. Love Carol & Roy.






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30 June 2015 - Narrowboat Marianne
Ian

Thanks for your knowledge and expertise.
I hadn't thought about it being a 'wet' locker. (Doh!)
Enjoy the lovely weather - I have a couple of days stuck in a workshop brazing!

BTW we both really like the laid back and kindly attitude you all have a Venetian.

Thanks

Jez


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14th October 2014 - Narrowboat Pankina

 

Being a complete novice I arrived at Venetian Marina expecting little more than a repeat of the pushy, hard sell approach found at other brokerages. I couldn't have been more wrong. with no pressure they simply gave me the keys of the boats I wished to view, and left me alone in peace to get on with it. Though my sole intention was to purchase a boat and cruise into the sunset, I remained within the marina for an extra two months, their treatment and friendship was that good. Nothing seemed too much for the members of staff, advice and help was always freely given, whether or not they were making money from the exchange. I would not hesitate to recommend Venetian Marina and all its staff, without fail they made me feel so much more than just a customer.

 

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25th September 2014 - Narrowboat Wine Wolf

Many thanks to everyone who we had dealings with during our purchase of Wine Wolf , Zoe and Alec especially.

Bringing the boat home to Wolverley was our maiden voyage and we did it successfully in 4 days.  Hard work for us (complete novices) and Wine Wolf, only one mishap which is my secret !!......We are delighted and very impressed with your team, our purchase was completed in a short time and was a smooth process due to the efficiency of your sales team. 

Once again many thanks Trevor and Gwen Botterill

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8th July 2014 - Narrowboat Phoosticks
Hi Zoe

As a complete novice but wanting the dream of living on a narrowboat, I spent a year researching marinas and boats throughout the UK.

Venetian Marina ticked all the boxes as they sell boats, have a full time engineer and offer residential moorings.  On arrival David in sales was polite and informative and very helpful.  I had a number of boats that I wanted to view from their website and was handed they keys to look at them myself.  Alec the engineer came aboard with the boat I liked and ran the engine and guided me through the boat explaining in more detail.  I stayed overnight locally and returned the next day to have a second look again.  David contacted the owner and we agreed a deposit subject to survey and was given a list of surveyors.  On my return to London I arranged the survey directly, which happened on his first availability.  Zoe dealt with the owner and results of survey and sale was finalised in a professional manner - keeping me updated throughout the whole process.  Within 6 weeks of viewing the boat I was moving up north to move aboard.

The sales staff were very helpful and kept me updated throughout the process.  2 moths later I am settled on boat and love the community spirit within the moorings.  I would highly recommend Venetian Marina and staff for their helpful, supportive guidance throughout the buying process and settling into my life aboard.
Thank You x

Geraldine


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7th July 2014 - Narrowboat Meandthingy
'from my first phone call to the final handshake, everyone at Venetian Marina was absolutely superb.  It was my first boat and they guided me through the process without ever over-complicating things.

From handling negotiations with the seller, to making sure the boat was serviced and ready to go, they did exactly what they said they would, and were brilliant at keeping in touch and answering my (many) questions.'


Oliver 

  customer-feedback-from-the-buyer-of-narrowboat-meandthingy
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8th August 2013 - Narrowboat Bunbury

'Dear Zoe

Having recently bought Bunbury from your good selves, we felt compelled to write to you and let you know we have completed our first week aboard on our new adventure home.

The whole process at Venetian took a little over a week to complete and we simply could not be happier with the service and help we received from your fantastic team. You all made it such an easy process, from the respectful way you let us browse your entire and extensive stock without 'sales pitches' to make our own minds up, right through to the walk through of our prepared boat and her many systems, you really made it a thoroughly pleasurable and professional experience.

May we take this opportunity to thank yourself, David, Lee, Alec and Ian for being more like our extended family than the great sales and technical team that you are.

Not forgetting the wonderful breakfasts and lunches at like catering from Andrea and Kayley, we miss you too!

For anyone thinking of buying a narrowboat, you really only need to look in one place for great help and all the choices, styles and prices in the market, and that is of course Venetian Marina.

Thank you so much and we look forward to seeing you on our travels.

Yours Sincerely

Glenn and Aisky
Nb Bunbury'

The proud new owners of Narrowboat Bunbury

 

A scanned copy of Glen and Aisky's Lettter


14th June 2013 - Narrowboat Elegance

 Hi Zoe,

I'm absolutely loving the boat, I couldn't be happier.  Thank you again for all your help with everything.

I can’t thank all the staff at Venetian Marina enough for how easy and stress free they made the whole process.  Even for someone going into boating as a complete novice, I was given help and advice the whole way through and made sure I had everything I needed to confidently tackle the British waterways.  Everyone was extremely friendly and knowledgeable, and I would highly recommend them to anyone looking to buy a boat.


Thanks again and all the best,


Claudia N/B Elegance.

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8 March 2013 - Narrowboat Simba

Good Morning,

'Just a few lines to say how pleased we both were with the help and support we received from the sales team at Venetian Marina during the recent purchase of our first narrowboat, Simba. The whole process was handled both professionally and sympathetically and without any undue pressure. We were free to peruse at our leisure all of the boats on offer and every effort was made to answer any questions.

Our particular thanks go to David and Zoe who helped guide us through the process from start to finish. It speaks volumes that in a time of recession Venetian Marina are looking to expand and improve their facilities and if you are looking to buy a boat then this is the ideal place to be. We will be back

Best Regards Dick and Jean Chambers

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3 March 2013 - Narrowboat Stattice

'Dear David and Zoe,

I'm writing to say a sincere thank you for all you did for us when we bought 
Stattice (now Giddy Skipper). Your professional advice, guidance and service was invaluable and your friendly and welcoming manner and 'can do' attitude made us realise that you genuinely strive to ensure that the buying experience is both a stress free and happy one for your customers. You went far more than the 'extra mile'.

We have put the word out on the towpath how good you were to us and would
certainly recommend Venitian Marina to anyone searching for a boat.

With kind regards and very best wishes,
Audrey Border and Dave Cowling'

customer-feedback-from-buyers-of-narrowboat-statice

 


May 2012 - Narrow boat Lucille

'We recently purchased our first narrowboat for cruising around the
canals of England. After looking at many many marinas and even more
boats we came across a contender
at Venetian Marina.


We took the trip there to see it and again another day. Ultimately we purchased the boat and
have now
been cruising the waters for a month. Having never been on a narrow boat before we
had a sharp
learning curve but within a day and a few locks we felt like old hands. – even when
we made mistakes.
Overall it has been a wonderful experience and we are so glad we did it. The
memories and experience
will last our lifetimes.

David at Venetian was at all times attentive to us and responsive to our needs and questions. He
didn’t
hassle us whilst we thought about it and was at all times professional and courteous. He
organised
the survey for us and minor repairs that were needed and made the whole transaction

stress-free. He spent time with us going through the operation and functions of the boat and all

documentation that we needed. We were very pleased with the whole procedure.

I would recommend David and Venetian Marina to anyone else who is looking for a narrowboat

and will be handing the boat back to him if and when we decide to sell it on. Thanks David for

helping us.'


John and Claire Tribe
Brisbane, Australia


 August 2012 - Narrow boat Denry

To David,
Thank you for all the effort you put in in the purchase of our boat!

 

Kathy and Paul x

Kathy and Paul
Wirral, Cheshire


September 2012 - Narrow boat What Fun AKA Ruby

'Hi David


Sorry I didn’t get the chance to call in and see you before we finally sailed into the Sunset 
on ‘What Fun’ ( Now called RUBY ). I’m just emailing to say a big thank you for the first class service that Viv and I received from you from when we first called at Venetian Marina to when we sailed away as satisfied customers and also for ensuring the transaction went through smoothly.

Our trip back to the Bridgewater went seamlessly and trouble free and ‘RUBY’ is everything we were looking for in a boat. Again a big thank you for the first class service and we will certainly pass on your details to any of our friends who are looking for a boat.

Best regards Jim & Viv Collingwood '

Mr and Mrs Collingwood
Liverpool, UK


 August 2012 Narrowboat Bernice (vendor)

'Dear David Thank you for all your help on the sale of Bernice.



 

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