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Customer feedback on selling a narrowboat
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Venetian Marina has been successfully selling narrow boats for boat owners for some time now. We would like to share some of the wonderful comments our customers have sent us after their boat was sold from our Cheshire marina. 

 

We've also had some lovely feedback on customers who have purchased a narrowboat through Venetian Marina.  Click here to find out more information.



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8th July 2020

From the sellers of N/B Ar gCunna

Thank you to all at Venetian for the smooth and hassle free sale of Ar gCunna. The friendly and helpful service made the sale quick and simple.  

Cheers   Ray & Alicia


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 1st June 2020

From the seller of N/B Anchusa

I want to thank Venetian Marina and in particular you Zoe for a brilliant service. You sold my boat within 8 weeks of it being advertised keeping me informed at every stage of the process. Even during this difficult time of Coronavirus nothing was too much trouble for you including good and sound advice.

Once again thank you I cannot recommend you and your colleagues more highly.

Regards. Brian

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26th March 2020

From the seller of N/B Lexie

As a family we have throughly enjoyed our time on Venetian Marina and aterways. We have made many friends in our boating years of over 25 years most spent at Venetian Marina old and new. 

Also many thanks to Venetian Marina staff who have all been helpful and courteous and nothing ever seemed to be too much trouble if we have had a problem.

Thanks to all at Venetian Marina for all your help given with the sale of my vessel

5 Star rating 

Mr & Mrs Betton

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From: David Mathews
Sent: 17 Feb 2020
To: Zoe Sandland
Cc: Amanda Chuter
Subject: Spring Dew Testimonial


“Spring Dew Testimonial for Venetian Marina   We are very pleased to recommend Venetian Marina brokerage to future customers. It was clear from the outset that VM knew what they were about, from the initial valuation by Zoe right up to the point of sale. In our case we were selling a syndicate boat but VM had the experience to handle it.  Thom and other  staff always responded promptly to our enquiries and kept us informed of progress. In our case our boat was placed on brokerage in late November and was sold -for a good price - by early February . Our cheque was in the bank almost immediately.VM commission was very reasonable.  All in all a very smooth and successful business.  Thanks! Dave Matthews/Amanda Chuter   pp Spring Dew narrowboat syndicate.”

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12th Fenruary 2020 Sale of brokerage boat Plod 

From Mr P Schofield

Excellent service. Very easy and stressless sale from start to finish, kept up to date all the time.


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11th February 2020 Sale of Syndicate boat Spring Dew

From Amanda Chuter

Thank you Zoe & sales team for providing a smooth, speedy sale of Spring Dew. We assumed we'd have a long wait for a sale - Thank you again. 5 star! 



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12th December 2019 Sale of brokerage boat Summer of 82

From: Bev & Martin Hartley


Good morning everyone.

I just wanted to say thank you for your excellent advice and support helping us through the selling process of our boat.  

Having been moored at Venetian Marina we have grown to accept certain high standards from you and you didn’t disappoint! All of you have been incredibly supportive in what has been a very difficult decision for us.  

Please give the new owners Summer of 82 our best wishes for many happy years sailing. Also, we would like to say that if we are ever asked, we will definitely recommend Venetian Marina and it’s staff.  

Kind regards to you all and all the best for Christmas and the New Year.  

Bev & Martin Hartley.

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9th August 2019
 Sale of brokerage boat Beccles

From: Peter & June Rathbone

We have been impressed with the service recieved from start to finish. The advice given was spot on and was followed by a quick sale, conducted in a very efficient manner.

I would happily recommend Venetian to anyone looking to sell their boat.

Well done and thanks you once again,

Peter and June Rathbone

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6th August 2019  Sale of brokerage boat  Jonadab

From: Chris & Joan Dearnley

"We have been delighted at the speed with which our boat has been sold by Venetian Marina. The ability to track the activity on-line, was a real eye-opener and demonstrated to us the professional nature of your operation. By the end of the process, 3238 emails emails had been sent to matching customers, the boat’s details had been viewed on-line 2978 times and there had been 14 actual visits to the boat! Had we decided to sell the boat privately, we could not possibly have approached these levels. By the end of the first week we had a buyer and through a number of telephone calls with Ben, we quickly arrived at an agreed price. Quite amazing!"


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6th August 2019  Sale of brokerage boat  Saratoga

From: Nettie Cook
To: Venetian Marina Sales


'' From our arrival at Venetian Marina we were met with a friendly and professional response, with advice based on experience and knowledgable expertise.You sustained your help and support when various issues arose.After the sale, we received prompt settlement and would highly recommend Venetian Marina to other Boaters - totally reliable  -  many thanks.

Thank you so much to you and your team Zoe.

You really have been stars for both our sales at Venetian Marina.Best wishes and thanks to all of you."

Nettie  

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3rd July 2019
Cash purchase of N/B Days of Elijah

From: David Brennand
To:Zoe Sandland

Dear Zoe,

It's a pleasure to send you personally an email to say thanks for, not just the deal we made with you recently but the manner of it's making.As you know, you turned up at our marina where "Days of Elijah " was moored, on time and on date. You got straight on with examining the boat, asked all the questions that needed to be asked. You kept your promise to get back in touch later that day with a valuation of the boat if you handled the sale and a cash offer if that was our preference. By the time we allowed for brokerage costs, CTC licence refund, insurance refund, mooring costs, costs of moving the boat to you, it became a no-brainer for us. Within a mere ten days from first meeting you to money in full into our bank, the deal was complete and the worry of a lovely boat that we couldn't now properly care for was over to you.

Well done, Zoe and Venetian marina. 

Every Blessing and good wishes from David and Carole Brennand 


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13th October 2018 Sale of brokerage boat Delamere 

From: Martin & Ruth Daly
To: Venetian Marina Sales

We have recently sold a Narrow Boat and purchased a larger replacement boat through Venetian Brokerage. We cannot recommend Venetian highly enough. They offered a professional service as we sold and bought, but at the same time were personable, welcoming and always willing and available to offer advice and support as needed. They even provided a lift back to our home Marina when we delivered our first boat to them to go on sale! We are looking forward to many years cruising on our new boat, but if the time ever comes to sell again we would return to Venetian without fail.
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19th October 2017  Sale of brokerage boat Zigeuner.

From: Linda
Date: 17th October 2017 11.20am
To: Venetian Marina sales
Subject: Zigeuner sale

Hi Zoe and Sales Team,

Dave and I would like to say how impressed we have been with the service we have received from all the team at Venetian Marina.

From our initial enquiry regarding your brokerage service to the completion of the sale of our boat, your customer service and support has been outstanding.

We were fully informed through out the process and importantly our requests were noted and fulfilled.

We would certainly utilise your service in the future and have no hesitation in recommending you to others.

Thank you.

Kind regards

Linda and Dave Walker

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10th December 2016 - Narrowboat Chancer & Narrowboat Ben


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2nd December 2016 Narrowboat 'Aurthora' 

We decided to sell our 55ft narrow boat ’Aurthora’  in September 2016. Within several days of contacting Venetian Marina they came to inspect and at the same time give us a valuation of our boat. We were happy with the outcome and decided to give them the brokerage to sell our boat, and we delivered it to their Marina in seven days. They inserted it on their web page and before they had even printed the detail sheets, an offer of the asking price had been made and excepted by us. There was a slight delay waiting for a slot in the dry dock for a survey, but understandably nothing can be done about that. Within two days of the purchaser receiving the surveyors report he had transferred his funds to the Marina and in turn a day later we received our money into our bank. We were very impressed by a most satisfactory, stress free and smooth professional sale by the staff at Venetian Marina.   R.W.Hughes.
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10th September 2016 - Narrowboat Bengal Tiger

To all the staff at Venetian Marina, thank you for your support and friendly service. You made selling our much loved boat so much easier.
Thank you, Tom & Avril Devine.



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6th September 2016 - Narrowboat Blue Belle

To Venetian Marina Sales Team, Thank you for the sale of our narrowboat. Your service was excellent, pleasant, professional, stress free and efficient. It was a reluctant, sad decision to sell the boat and the end of an era for us!! But now the new owners can look forward to lots of memorable good times and adventures, seeing England at its best.....from the deck of a narrowboat.   
Yours sincerely,

Peter & Valerie Brennan.


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21st October 2016 - Narrowboat Willowbeck

To Zoe, David, Ian & Bryan, Many thanks for all your help with the sale of Willowbeck. Kind regards,

Peter Tilsley.



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Narrowboat Talk O Devil
Just to say Thanks to everyone for selling our boat.
Mike, Rachel & Sammie dog
Narrowboat Talk O Devil

customer-feedback-from-buyers-of-narrowboat-Talk-O-Devil


 

 


 

 

8th September 2014 - Narrowboat Lionheart 2

Hi to you All

Just wanted to thank you, in no certain order, Zoe, Lee, Brian, David and Alec, and of course Richard and Rob for your help in the purchase of Lionheart 2.  It couldn’t have gone any smoother, you have all been really helpful.  You all deserve a pat on the back!

Best Regards

Ian and Jan Roberts (and Benny)

 

 


 

1st September 2014 - Narrowboat Essence

Hi there,  

Can i just say a Thank you to you all for putting up with us for the past few months whilst you had our boat on brokerage.   We would like to thank all of the Sales team for everything that they have done, David, Zoe and especially Lee who went out of his way on several occasions to help ourselves out when we struggled to get across.   At all times professional, accommodating and friendly and being able to have a laugh and a joke with clients and customers, which is a very hard balance to strike, but you all managed it. But never managed to get David his water wings!   You are all a testament to the saying 'perseverance pays off'   You are also a credit to your company and the boating community. in general.   I just hope we will have the money from the sale soon!   Take care chaps and unfortunately we will not see you soon as our boating days are now over.   You can edit this if you wish to display it in your sales office!  

Thank you all once again and take care.    

Kind Regards   Gary Sutton, Tracey Adams

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13th August 2014 - Narrowboat Conway

'Hi Zoe and  Lee Just to  confirm that we have now received payment from Venetian and you should have received the signed bill of sale from us. June and I would like to thank you for the quick and professional  way you sold  our boat in just 5 days. Going forward you will be our broker of choice. Many thanks'.




6th August 2014 - Narrowboat Beulah

'Dear Venetian Marina, We were so pleased that we chose Venetian Marina to sell our narrowboat. From start to finish the process was very good. Our salesperson was Zoe and she was excellent. Along with the rest of a competent and capable team of professionals we appreciated your good humour; clarity and attention to detail at all stages; and the fact that everyone was going that extra mile.

 


Thank you'. Alan and Viv.







 

3rd July 2014 - Narrowboat Mrs D

'Dear Zoe,

Just a note to thank you and your colleagues for all your help which made the selling of our boat a simple, trouble free transaction.

It was handled in a very professional manner and I would certainly recommend Venetian to future
customers.'

Angie Winspur

See scanned copy of Angie Winspurs email
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3rd July 2014 - Narrowboat Tradmadlee

'Hi Zoe,

As both boaters mooring at Venetian, and having used the brokerage at Venetian Marina to sell our
previous boat, we would recommend them without hesitation.  The staff are friendly, professional
and show interest in their customers.  A company to trust with your requirements.'

Dave and Margaret Lee


See scanned copy of Dave and Margarets email

 


30th October 2013 - Narrowboat Forget Me Not

'Hello Zoe

We are only too pleased to say how much we have appreciated the service we have had during the sale of our boat. Everything has been so professional and we have been kept informed of all events. From beginning to end it only took two months and to say 'thank you' just doesn't seem enough.

Jean and Ian'
 

 

See scanned copy of Jean and Ian's e-mail.
 

 


 

17th September 2013 - Narrowboat Alfian

 

'Dear Sirs,

 

SALE OF NARROWBOAT 'ALFIAN'

 

We would like to express our thanks and appreciation for the excellent service carried out by David, Zoie & Lee in the sale of our boat.

 

They were very supportive, informative and courteous throughout the process, which was completed in a very short time scale.

 

We thank the Company and the above members of staff for their excellent service.

 

We enclose the signed 'Bill of Sale' documents as requested.

 

Yours faithfully

 

 

Ian and Joyce'

 

A scanned copy of Ian and Joyce's letter

 

 


Best Wishes Chris and Gemma'

Chris and Gemma
Wolverhampton

 

Great Customer Testimonial from a Narrowboat PurchaserSince starting our brokerage in April 2012 at Venetian Marina in Cheshire (expanding from  Whilton Marina in Northamptonshire) we have sold 35 Narrowboats and counting! We have had many pleased customers and lots of letters, cards, chocolates and biscuits to say thank you! 

One of our cards and chocolates were from a Laurence and Franze who purchased Canal Boat 'Little Gem' in July 2012.  See a picture of the chocolates and card that they sent us.



In the card they wrote to us at the end of October 2012 saying this:

''Dear David and the team at Venitian Marine,A big thanks to you for being very helpful and professional.  CRT has now re instated the licence for little Gem and this is due to your very well detailed e-mail.  It has been a pleasure to buy 'Little Gem' at your marina and perhaps we will have the opportunity to come back.  For sure we will recommend you around.Very best wishes

Kind regards,

Laurence and Franze''

From France and Poland

Looking to buy a narrowboat? Don't forget! At Venetian Marina we have a wide selection of narrowboats for sale varying in price, size and style (tug style, josher style, dutch barge style, traditional style, cruiser style and semi-traditional style etc) at any one time. So check out our website to see what we currently have for sale, come and see us (we are currently open from 9am to 5pm) or give us a call on 01270 528251.

New to boating? Don't worry we have many customers who are new to boating, we can help guide you through the purchasing process.  Take a look at our 'guide to getting afloat' for more information.